Current Vacancy - Reservations Customer Service Officer

Reservations Customer Service Officer - Listed 31/01/2025

Kimberley Air Tours is seeking a vibrant and energetic person to join its team at our home base in Kununurra, Western Australia.

Kimberley Air Tours is a locally owned and operated tourism/aviation business specialising in short to full day air touring experiences and charter services across the Kimberley region of Western Australia.

Our work place is dynamic, fun and varied where no day is the same.

Reporting to the Operations Manager, the Reservations Customer Service Officer plays a pivotal role within the company as the first point of contact for our customers, handling tour bookings, assisting with charter operations and working closely with pilots and the management team.

Duties & Responsibilities

Duties to be carried out include but are not limited to:

• Manage incoming calls/emails to the business regarding tour bookings & charter enquiries
• Communicate regularly with agents regarding tours & availability
• Meet, greet & check-in guests on arrival assist with luggage
• Utilise reservations/flight management system to complete passenger bookings
• Reconciliation of daily bookings against financial records
• Providing operations support to the Operations Manager 

Skills & Attributes

The successful applicant will demonstrate the following:

• Well-developed communication and computer literacy skills
• A professional manner on the telephone, email and in face-to-face interactions
• Ability to manage competing priorities in a dynamic and fast-paced environment
• Be highly organised with a strong attention to detail
• Enthusiasm and a ‘can do’ attitude
• A flexible and ‘hands-on’ approach to work

This role is offered as full-time seasonal from mid March to September with opportunity to return for the following season, and would suit someone with experience or background in customer service, retail, tourism or aviation. This position could also suit someone as a stepping stone into the aviation industry.

Full training and ongoing support is provided, with commencement being mid March 2025. Weekend work may be required.

Although previous experience in aviation or tourism would be advantageous it is not essential. Enthusiasm for the role and an eagerness to learn will be considered above all else.

To apply, please submit a cover letter addressing the key requirements of the role and why working for Kimberley Air Tours appeals to you along with your most recent resume to [email protected]

Only shortlisted applicants will be contacted.